Roadmap
Last updated: November 2024
What we're working on now
Users can prove their identity without photo ID IDENTITY
Users who do not have a photo ID document will be able to use their UK bank account details and their HMRC tax record to prove their identity.
GPG45 Low confidence route IDENTITY
Users will be able to prove their identity to a GPG45 low confidence level.
Using international addresses IDENTITY
A user who lives at a non-UK address is able to use their non-UK address in GOV.UK One Login when proving their identity.
Users can receive their Post Office customer letter by post IDENTITY
Users who want to prove their identity at a Post Office can have their Post Office letter posted to them.
Recently released
User session ended when browser is closed SIGNED IN EXPERIENCE
A user’s session is ended when they quit their browser, lowering the risk of somebody else accessing their GOV.UK One Login on a shared device.
Email and phone number reputation checks SIGN IN
Email and phone numbers are checked when a GOV.UK One Login is created, or email/phone numbers changed, to reduce the risk of fake GOV.UK One Logins being created.
GOV.UK One Login user activity history SIGNED IN EXPERIENCE
Users will be able to view their GOV.UK One Login account activity history.
Service teams can ask users to sign in again SIGN IN
You can ask a user to sign in to their GOV.UK One Login again if required.
Users can keep their details up to date after proving their identity SIGN IN
Users will be able to make updates to their identity details (for example, their name) to keep their GOV.UK One Login up to date.
Maintaining trust in users who have already proved their identity IDENTITY
To maintain confidence levels over time, you’ll be able to repeat some identity checks for users who have already proved their identity.
New security questions SECURITY
New questions are available for users proving their identity by answering security questions.(also known as knowledge-based verification questions).
Webchat for user support USER SUPPORT
Users can now also access the contact centre using webchat.
Updates
As we’re still at an early stage, our plans may shift. We’ll update this page when this happens and add more detail when we can.
We’ll keep sharing in blog posts and at our regular cross-government show and tells too.
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