The signed in experience

When a user creates a GOV.UK One Login to access a service, they also get a space where they can manage their details and see other services they’ve used.

Users can be signed in to this space and access it whether they’re signed in to your service or not.

What users can do in their GOV.UK One Login

Update credentials

Users can change their:

  • email address
  • password
  • phone number

We’ve got some recommended content to help you show users where to change their GOV.UK One Login credentials.

Delete their GOV.UK One Login

Users can delete their GOV.UK One Login.

If they do this, we’ll delete their records from all our live service databases within GOV.UK One Login, including their:

  • sign in details
  • saved identity information

They’ll no longer be able to use their GOV.UK One Login to access your service.

We’ll keep some data about what the user has done with their GOV.UK One Login for auditing and monitoring reasons.

See and access their services in one place

When a user signs in to your service with their GOV.UK One Login, a link to your service or to your GOV.UK start page appears in the ‘Your services’ section.

This means they can easily access all the services they’ve used with their GOV.UK One Login from one place.

Users can continue to access your service through familiar routes, like landing on a GOV.UK start page.

See a user’s GOV.UK One Login space

Here are the two main pages that make up a user’s GOV.UK One Login space. They can get to this space if you link to it from your service, following our design recommendations for letting users change credentials.

The heading is “[Your services]”. Text underneath says “[You’re signed in as name@email.com]'. This displays an example email address in bold font. Under this is a sub-heading called “[Your accounts]”. Underneath is a box which describes how you can manage your updates and email subscriptions. The box heading is “[GOV.UK email subscriptions]”. The text underneath says “See and manage the updates you get about GOV.UK pages you’re interested in”. Then there is a hyperlink which says “[Go to your GOV.UK email subscriptions]” This does not link through to another page since the link is indicative only. Underneath there is some datestamp text which says: “[Last used: 10 October 2022]” Under this is another sub-heading called “[Other services you’ve used]”. Beneath this are two boxes which show two potential services that a user could be using. The first box has a link inside it called “[Sign your mortgage deed]” and text below it which says “[Last used: 14 May 2018]”. The second box has a link inside it called “[Request a basic DBS check]” and underneath there is some datestamp text which says “[Last used: 14 May 2018]” Then there is a grey box which has a sub-heading called “[Services you can use with GOV.UK One Login]” The text underneath says “[GOV.UK One Login is new. At the moment you can only use it to access some government services]”. Then an expandable section with a link which says “[Services you can use with GOV.UK One Login]”. There are two paragraphs of text underneath. The first paragraph says “[GOV.UK One Login does not work with all government accounts and services yet (for example Government Gateway or Universal Credit). The second paragraph says “[In the future, you’ll be able to use GOV.UK One Login to access all services on GOV.UK]”.

Your services page example

The heading is “[Security]”. Underneath is a first box with three sections. The first section of this box has a title which says “[Your sign in details]”. The second section says “[Email address]” which is in bold font, followed by an indicative email address “[name@email.com]”. Underneath is a link to the wording “[Change]”. The third section says “[Password]” in bold font, followed by a line of asterisks to display the position of an indicative and confidential password. Underneath is a link to the wording “[Change]”. Then there is second box with two sections. The first section has a title which says “[How you get security codes]” and is displayed in bold font. Underneath is text which says “[We use security codes to make sure it’s you when you sign in]”. The second section has a title which says “[Test message]” and is displayed in bold font. Underneath is text which says “[Phone number ending with 0406]” and underneath is a link to the wording “[Change]”. Then there is a third box with a title which says “[Delete your GOV.UK One Login]” and is displayed in bold font. Underneath is some descriptor text which says “[This will permanently delete your GOV.UK One Login. You’ll no longer be able to access the services you’ve used with it. Underneath is a hyperlink which says “[Delete your GOV.UK One Login]”.

Security page example