Let users create a GOV.UK One Login to save progress
These designs show you how to let users complete part of your journey, then create a GOV.UK One Login so they can come back and finish it later. See journey map option 2 for more context.
Contents
- Save and complete later link
- Start or resume a report or application
- Task list page
- Sign out interruption screen
- Confirmation email
Save and complete later link
What is it?
A ‘Save and complete later’ link is the first point of interaction for a user when they decide they want to save their report or application, and come back to finish it later. The link is placed under the primary action of a page.
When to use it
Use the ‘Save and complete later’ link on all pages within a service form.
How it works
The link will take users into the Sign In journey. From there users have the option of creating a GOV.UK One Login or signing in if they already have one.
Start or resume a report or application
What is it?
A ‘What do you want to do?’ screen asks users if they want to start a new report or application, or resume one they’ve previously saved. It’s their point of access for resuming an application.
When to use it
This screen is shown directly after the service start page, after the user has selected ‘Start now’.
How it works
Selecting the first radio button “Start a new report to [service]” will take users to the first question of the service’s form.
Selecting the second radio button “Resume a saved report” will take users to a ‘sign in to your GOV.UK One Login to resume’ page. Users must sign in to view their progress with the saved report or application and then carry on from where they left off.
Task list page
What is it?
A task list page shows all the tasks that a user has to complete as part of the application or report, with indicators to show the status of each task.
On one version of this page, a ‘success’ panel appears at the top to show that a user has saved their progress. On the other version, there’s no panel.
When to use it
Use the version with the success panel immediately after a user has saved their progress on an application.
Use the version without the success panel after a user has signed in to resume an application.
How it works
When a user selects a hyperlinked task in the task list, they can fill in their answers for that question (or change their answer if they’d previously completed it) and continue to fill in the form. If they save their progress again, they’ll come back to the task list page.
Sign out interruption screen
What is it?
A sign out interruption screen warns signed-in users that their progress on a form will be lost if they do not save it before they sign out. They can choose to save their progress or sign out.
When to use it
Use the sign out interruption screen when a signed-in user selects ‘Sign out’ without having saved their progress on the form.
How it works
The ‘Save my progress’ button will save the user’s progress on the form and send them to the task list page. The ‘Sign out’ button will sign them out of their GOV.UK One Login without saving their progress, and send them to the ‘You have signed out’ page.
Confirmation email
What is it?
A confirmation email is sent to the user to tell them that their progress on their application has been saved. It also gives them a route to resume their application.
When to use it
Send the email to users after they have saved their progress on an application, report or other form.
How it works
The content of the email tells users their report or application has been saved and how to resume it. The URL takes the user to the ‘Sign in’ page.